MSG provides these services in Rochester MN
- ISO 9001 quality system standards
- ISO / TS 16949 Core Tools
- ISO 14001 environmental management system
- AS9100 for aerospace
- EICC Requirements
- OHSAS 18001 and ISO 45001
- ISO 13485 medical device design and manufacturing
- CMMI (Capability Maturity Model Integrated)
- ISO/IEC 17025 for laboratories
- SPICE (Automotive SPICE Based on ISO 15504)
- SA 8000
- ISO/TS 16949 world automotive quality standards
- BS7799 information security management
City of Rochester Core Value Statements & Standards
- Customer Focus
- Identify, plan for, and support customer needs.
- Seek and consider input from our customers to continually improve services.
- Treat every customer well. - Respect
- Treat customers in a personal and professional manner while being firm, fair, and compassionate.
- Be an active listener to the customer.
- Maintain a work environment that is free of disrespect and false information. - Integrity
- Provide equitable and honest treatment to all customers.
- Follow through in a timely manner or as communicated.
- Maintain privacy and confidentiality as applicable to Minnesota State laws. - Safety
- Employees act responsibly and take ownership of their actions.
- Each department/area has documented safety procedures for employees and customers.
- Communicate clearly when dealing with emergencies or safety concerns. - Excellence
- Be knowledgeable in my area of responsibility.
- Be professional in my actions, manners, and appearance.
- Meet or exceed customer needs for City services.