Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822

Management Solutions Group

Experts in: ISO 9001, AS9100, ISO 14001, IATF 16949, ISO 13485, ISO 17025

Management Systems for Registration and Certification

Project Management

Onsite Workshops

Online and Public Training

Internal Audit Services

Management Representative & Management System Improvement

Contract Quality Management Services

Leadership Development Coaching

Speaking Engagements

Business Improvement, Coaching, and Strategic Planning

Brandon Kerkstra“We are hands-on consultants who work along side our clients to teach them the best ways to approach quality and project management processes – using their everyday work as examples to study."

Brandon Kerkstra - President

Since 1999, Management Solutions Group Inc. has helped hundreds of companies to ready themselves for ISO 9000 and other certifications with programs that can be implemented practically and sustained readily for future audits and improvements. MSG prides itself on its hands-on approach to designing and implementing quality programs that can add value for companies serving the manufacturing, medical device, environmental management, information security, aerospace and telecommunications industries.

Based in Grand Rapids, Michigan, MSG helps small- and medium-sized companies to navigate the narrow straits of implementing and maintaining programs that satisfy the registrars’ requirements for certification and allow companies to meet those requirements with limited resources.

With a combined experience of more than 60 years in quality and project management, MSG President Brandon Kerkstra and his team of seasoned consultants understand clearly the essentials of the registration process because they have conducted audits for some of the world’s largest registrars.

016 - Auditing Section 4.2 IP Requirements

  bullet green arrow 25 Must understand interested parties (IPs) that are relevant to QMS

bullet green arrow 25Must understand Requirements of these IPs

bullet green arrow 25Evidence that information is monitored and reviewed

bullet green arrow 25This would include customers & regulatory req’s

bullet green arrow 25Some are mandatory some are not


015 - Auditing Section 4.1 & 4.2 Requirements

  Organization must Understand

bullet green arrow 25The context that it exists within (related to Quality)

bullet green arrow 25Internal and External Issues (Quality)

bullet green arrow 25How they monitor these issues

bullet green arrow 25Interested parties and their Quality Needs


013 - Example External Issues

  bullet green arrow 25 Economic environment and trends

bullet green arrow 25International trade conditions

bullet green arrow 25Competitive products and services

bullet green arrow 25Outsourcing opportunities

bullet green arrow 25Raw material availability and prices

bullet green arrow 25Potential changes in regulations

bullet green arrow 25Benchmarking




"You did a FANTASTIC job in showing us and helping us prepare."

Henmen Engineering & Machine, Inc.
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We review your requirements, then give you a menu of options to meet your budget and schedule.  MSG helps you determine:
  • Goals and objectives
  • Which certifications or standards are applicable
  • What individuals should be involved to tailor your training
  • A time schedule
  • Resources necessary to ensure a successful program launch