Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822

Management Solutions Group

Experts in: ISO 9001, AS9100, ISO 14001, IATF 16949, ISO 13485, ISO 17025

Management Systems for Registration and Certification

Project Management

Onsite Workshops

Online and Public Training

Internal Audit Services

Management Representative & Management System Improvement

Contract Quality Management Services

Leadership Development Coaching

Speaking Engagements

Business Improvement, Coaching, and Strategic Planning

Brandon Kerkstra“We are hands-on consultants who work along side our clients to teach them the best ways to approach quality and project management processes – using their everyday work as examples to study."

Brandon Kerkstra - President

Since 1999, Management Solutions Group Inc. has helped hundreds of companies to ready themselves for ISO 9000 and other certifications with programs that can be implemented practically and sustained readily for future audits and improvements. MSG prides itself on its hands-on approach to designing and implementing quality programs that can add value for companies serving the manufacturing, medical device, environmental management, information security, aerospace and telecommunications industries.

Based in Grand Rapids, Michigan, MSG helps small- and medium-sized companies to navigate the narrow straits of implementing and maintaining programs that satisfy the registrars’ requirements for certification and allow companies to meet those requirements with limited resources.

With a combined experience of more than 60 years in quality and project management, MSG President Brandon Kerkstra and his team of seasoned consultants understand clearly the essentials of the registration process because they have conducted audits for some of the world’s largest registrars.

S025 - Section 7.2.2: Competence – on-the-job training

  bullet green arrow 25 Provide on-the-job training (which shall include customer requirements training)

bullet green arrow 25Includes contract or agency personnel

bullet green arrow 25Includes new or modified responsibilities

bullet green arrow 25Informed about the consequences of nonconformity to customer requirements.

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S024 - Section 7.2.1: Competence – supplemental


bullet green arrow 25 Document processes for identifying training needs

bullet green arrow 25Awareness, is a new requirement which would typically include:

astricks-20Quality policy, quality objectives, personnel contribution to the QMS, benefits of improved performance, and implications of not conforming with QMS requirements.

bullet green arrow 25Focus on satisfaction of customer requirements

bullet green arrow 25Qualified for specific assigned tasks
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S023 - Section External laboratory

  bullet green arrow 25 Organizational assessments or second party are allowed when approved by customer

bullet green arrow 25Calibration requirements are increased to accreditation

astricks-20the laboratory shall be accredited to ISO/IEC 17025 or national equivalent and include the relevant inspection, test, or calibration service in the scope of the accreditation (certificate); the certificate of calibration or test report shall include the mark of a national accreditation body; or

astricks-20there shall be evidence that the external laboratory is acceptable to the customer.

bullet green arrow 25Calibration services may be performed by the equipment manufacturer when a qualified laboratory is not available

bullet green arrow 25Use of calibration services, other than by qualified (or customer accepted) laboratories, may be subject to government regulatory confirmation, if required.

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S022 - Section Calibration/verification records

  bullet green arrow 25 Revisions following engineering changes

bullet green arrow 25Out-of-specification readings as received for calibration/verification;

bullet green arrow 25Assessment of the risk of the intended use of the product caused by the out-of-specification condition;

bullet green arrow 25M&TE with “AS-Found: calibration data out of tolerance – records of evaluation of previous measurement results

bullet green arrow 25Notification to the customer if suspect product or material has been shipped;

bullet green arrow 25statements of conformity to specification after calibration/verification;

bullet green arrow 25verification that the software version used for product and process control is as specified;

bullet green arrow 25records of the calibration and maintenance activities for all gauging (including employee-owned equipment, customer-owned equipment, or on-site supplier-owned equipment);

bullet green arrow 25production-related software verification used for product and process control

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Highly Recommended

"Management Solutions Group is very knowledgeable of the Quality Systems for ISO9001:2000. They are extremely helpful in the implementation to the requirements of the standard. Management Solutions Group employees are very friendly and have an answer to any questions that you may have in regards to the requirements.
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We review your requirements, then give you a menu of options to meet your budget and schedule.  MSG helps you determine:
  • Goals and objectives
  • Which certifications or standards are applicable
  • What individuals should be involved to tailor your training
  • A time schedule
  • Resources necessary to ensure a successful program launch