Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822

Management Solutions Group

Experts in: ISO 9001, AS9100, ISO 14001, IATF 16949, ISO 13485, ISO 17025

Management Systems for Registration and Certification

Project Management

Onsite Workshops

Online and Public Training

Internal Audit Services

Management Representative & Management System Improvement

Contract Quality Management Services

Leadership Development Coaching

Speaking Engagements

Business Improvement, Coaching, and Strategic Planning

Brandon Kerkstra“We are hands-on consultants who work along side our clients to teach them the best ways to approach quality and project management processes – using their everyday work as examples to study."

Brandon Kerkstra - President

Since 1999, Management Solutions Group Inc. has helped hundreds of companies to ready themselves for ISO 9000 and other certifications with programs that can be implemented practically and sustained readily for future audits and improvements. MSG prides itself on its hands-on approach to designing and implementing quality programs that can add value for companies serving the manufacturing, medical device, environmental management, information security, aerospace and telecommunications industries.

Based in Grand Rapids, Michigan, MSG helps small- and medium-sized companies to navigate the narrow straits of implementing and maintaining programs that satisfy the registrars’ requirements for certification and allow companies to meet those requirements with limited resources.

With a combined experience of more than 60 years in quality and project management, MSG President Brandon Kerkstra and his team of seasoned consultants understand clearly the essentials of the registration process because they have conducted audits for some of the world’s largest registrars.

S112 - Section 10.2.5: Warranty management systems

  bullet green arrow 25 Where warranty is required for their products:

astricks-20Implement a warranty management process. The organization shall include in the process a

astricks-20Method for warranty part analysis, including NTF (no trouble found) must be included.

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S111 - Section 10.2.4: Error-proofing

  bullet green arrow 25 Documented process to determine the use of appropriate error-proofing methodologies

bullet green arrow 25Details of methods documented in the PFMEA (or equivalent) - test frequencies in the control plan

bullet green arrow 25Testing of error-proofing devices for failure or simulated failure. Records must be retained

bullet green arrow 25Challenge parts shall be identified, controlled verified and calibrated

bullet green arrow 25Error proofing device failures must have a reaction plan

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S110 - Section 10.2.3: Problem solving

  bullet green arrow 25 Documented process for problem solving including:

astricks-20Defined approaches for various types and scale of problems

astricks-20Containment, interim actions, and related activities necessary for control of nonconforming outputs

astricks-20Root cause analysis, methodology used, analysis, and results

astricks-20Implementation of systemic corrective actions, including CAR impact on similar processes and products;

astricks-20Verification of the effectiveness of implemented corrective actions;

astricks-20Reviewing and, where necessary, updating the appropriate documented information (e.g., PFMEA, control plan).

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Thank You


American Metal Fabrication
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We review your requirements, then give you a menu of options to meet your budget and schedule.  MSG helps you determine:
  • Goals and objectives
  • Which certifications or standards are applicable
  • What individuals should be involved to tailor your training
  • A time schedule
  • Resources necessary to ensure a successful program launch