| Monitored through continual evaluation of internal & external performance indicators:
delivered part quality performance
field returns, recalls, and warranty (where applicable)
delivery schedule performance (including premium freight)
customer notifications – quality, delivery issues, special status
Monitor performance of manufacturing processes to demonstrate compliance with customer requirements for product quality & process efficiency.
Monitoring includes customer performance data including online customer portals and customer scorecards, where provided.
| Employees involved in the collection, analysis, and management of statistical data must understand:
Statistical concepts, such as variation, control (stability), process capability
The consequences of over-adjustment
| Determine the appropriate use of statistical tools.
Verify that appropriate statistical tools are included as part of the APQP process and included in:
DFMEA (where applicable)
| Must verify that the process flow diagram, PFMEA, and control plan are implemented, including:
Records of actual measurement values and/or test results for variable data;
Reaction plans and escalation process when acceptance criteria are not met.
Records of significant process events (tool change or machine repair)
Initiate reaction plan – characteristics either not statistically capable / unstable
Reaction plans to include 100% inspection, Corrective action, Responsibilities