Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822

Management Solutions Group

Experts in: ISO 9001, AS9100, ISO 14001, IATF 16949, ISO 13485, ISO 17025

Management Systems for Registration and Certification

Project Management

Onsite Workshops

Online and Public Training

Internal Audit Services

Management Representative & Management System Improvement

Contract Quality Management Services

Leadership Development Coaching

Speaking Engagements

Business Improvement, Coaching, and Strategic Planning

Brandon Kerkstra“We are hands-on consultants who work along side our clients to teach them the best ways to approach quality and project management processes – using their everyday work as examples to study."

Brandon Kerkstra - President

Since 1999, Management Solutions Group Inc. has helped hundreds of companies to ready themselves for ISO 9000 and other certifications with programs that can be implemented practically and sustained readily for future audits and improvements. MSG prides itself on its hands-on approach to designing and implementing quality programs that can add value for companies serving the manufacturing, medical device, environmental management, information security, aerospace and telecommunications industries.

Based in Grand Rapids, Michigan, MSG helps small- and medium-sized companies to navigate the narrow straits of implementing and maintaining programs that satisfy the registrars’ requirements for certification and allow companies to meet those requirements with limited resources.

With a combined experience of more than 60 years in quality and project management, MSG President Brandon Kerkstra and his team of seasoned consultants understand clearly the essentials of the registration process because they have conducted audits for some of the world’s largest registrars.

S101 - Section 9.1.2.1: Customer satisfaction – supplemental

New-Arrow-Left-Approximately
  bullet green arrow 25 Monitored through continual evaluation of internal & external performance indicators:

astricks-20delivered part quality performance

astricks-20customer disruptions

astricks-20field returns, recalls, and warranty (where applicable)

astricks-20delivery schedule performance (including premium freight)

astricks-20customer notifications – quality, delivery issues, special status

bullet green arrow 25Monitor performance of manufacturing processes to demonstrate compliance with customer requirements for product quality & process efficiency.

bullet green arrow 25Monitoring  includes customer performance data including online customer portals and customer scorecards, where provided.


   
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S098 - Section 9.1.1.1: Monitoring and measurement of manufacturing processes

New-Arrow-Left-Approximately
  bullet green arrow 25 Must verify that the process flow diagram, PFMEA, and control plan are implemented, including:

astricks-20Measurement techniques;

astricks-20Sampling plans;

astricks-20Acceptance criteria;

astricks-20Records of actual measurement values and/or test results for variable data;

astricks-20Reaction plans and escalation process when acceptance criteria are not met.

bullet green arrow 25Records of significant process events (tool change or machine repair)

bullet green arrow 25Initiate reaction plan – characteristics either not statistically capable / unstable

bullet green arrow 25Reaction plans to include 100% inspection, Corrective action, Responsibilities


   
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Testimonials

MSG Served Us Well

"It has been my pleasure to work with Management Solutions Group for nearly three years now. You and your staff have served my organization well from the beginning of our pursuit of ISO certification through to our annual internal audit events. I have found it particularly satisfying to work with Linda Schoonerman on your staff. Linda is a consummate professional who makes the translation of the quality standards into something we can live by and understand. She has always provided helpful insights and ways to work smarter and not necessarily harder. Keep up the great work"

Goodwill Industries of Greater Grand Rapids, Inc.
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We review your requirements, then give you a menu of options to meet your budget and schedule.  MSG helps you determine:
  • Goals and objectives
  • Which certifications or standards are applicable
  • What individuals should be involved to tailor your training
  • A time schedule
  • Resources necessary to ensure a successful program launch