Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822

Management Solutions Group

Experts in: ISO 9001, AS9100, ISO 14001, IATF 16949, ISO 13485, ISO 17025, ISO 45001

Management Systems for Registration and Certification

Project Management

Onsite Workshops

Online and Public Training

Internal Audit Services

Management Representative & Management System Improvement

Contract Quality Management Services

Leadership Development Coaching

Speaking Engagements

Business Improvement, Coaching, and Strategic Planning

Brandon Kerkstra“We are hands-on consultants who work along side our clients to teach them the best ways to approach quality and project management processes – using their everyday work as examples to study."

Brandon Kerkstra - President

Since 1999, Management Solutions Group Inc. has helped hundreds of companies to ready themselves for ISO 9000 and other certifications with programs that can be implemented practically and sustained readily for future audits and improvements. MSG prides itself on its hands-on approach to designing and implementing quality programs that can add value for companies serving the manufacturing, medical device, environmental management, information security, aerospace and telecommunications industries.

Based in Grand Rapids, Michigan, MSG helps small- and medium-sized companies to navigate the narrow straits of implementing and maintaining programs that satisfy the registrars’ requirements for certification and allow companies to meet those requirements with limited resources.

With a combined experience of more than 60 years in quality and project management, MSG President Brandon Kerkstra and his team of seasoned consultants understand clearly the essentials of the registration process because they have conducted audits for some of the world’s largest registrars.

S10 - Verify Effectiveness


bullet green arrow 25Factual verification, what did you actually look at?

bullet green arrow 25Was the fix implemented?

bullet green arrow 25Where the documents updated?

bullet green arrow 25Is it on the training needs matrix for new employees?

bullet green arrow 25Did we measure it to ensure it was effective?


S09 - Update Appropriate documents


bullet green arrow 25FMEAs

bullet green arrow 25Design documents

bullet green arrow 25Work instructions

bullet green arrow 25Procedures

bullet green arrow 25Training documents

bullet green arrow 25Lessons learned databases

bullet green arrow 25Others specific to your organization

bullet green arrow 25Most organizations would have a fairly standard list


S08 - Preventive Action


bullet green arrow 25How to prevent this exact issue from occurring again

bullet green arrow 25Typically new

astricks 20people

astricks 20machines

astricks 20equipment

astricks 20systems



Useful Interactive Examples

"Gives basic ABCs plus detail - Enjoyed interactive examples and small class atmosphere."

Grand Rapids Polishing & Buffing
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We review your requirements, then give you a menu of options to meet your budget and schedule.  MSG helps you determine:
  • Goals and objectives
  • Which certifications or standards are applicable
  • What individuals should be involved to tailor your training
  • A time schedule
  • Resources necessary to ensure a successful program launch