Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822

Management Solutions Group

Experts in: ISO 9001, AS9100, ISO 14001, IATF 16949, ISO 13485, ISO 17025, ISO 45001

Management Systems for Registration and Certification

Project Management

Onsite Workshops

Online and Public Training

Internal Audit Services

Management Representative & Management System Improvement

Contract Quality Management Services

Leadership Development Coaching

Speaking Engagements

Business Improvement, Coaching, and Strategic Planning

Brandon Kerkstra“We are hands-on consultants who work along side our clients to teach them the best ways to approach quality and project management processes – using their everyday work as examples to study."

Brandon Kerkstra - President

Since 1999, Management Solutions Group Inc. has helped hundreds of companies to ready themselves for ISO 9000 and other certifications with programs that can be implemented practically and sustained readily for future audits and improvements. MSG prides itself on its hands-on approach to designing and implementing quality programs that can add value for companies serving the manufacturing, medical device, environmental management, information security, aerospace and telecommunications industries.

Based in Grand Rapids, Michigan, MSG helps small- and medium-sized companies to navigate the narrow straits of implementing and maintaining programs that satisfy the registrars’ requirements for certification and allow companies to meet those requirements with limited resources.

With a combined experience of more than 60 years in quality and project management, MSG President Brandon Kerkstra and his team of seasoned consultants understand clearly the essentials of the registration process because they have conducted audits for some of the world’s largest registrars.

067 - Auditing 7.4 Communication (OE)

  bullet green arrow 25 Internal communications – Training, company meetings, postings…

bullet green arrow 25External communications – Who communicates with customer…

bullet green arrow 25No procedure or document required, but this should be evident. Procedure or other document might help ensure all understand

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066 - 7.4 Communication

  bullet green arrow 25 Internal and external communications relevant to QMS including:

astricks 20What, when, with whom, how to, who communicates

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065 - Auditing 7.3 Awareness (OE)

  bullet green arrow 25 Staff & Contractors

bullet green arrow 25QMS Policy does not need to be memorized

bullet green arrow 25Is Staff aware of QMS Policy?

bullet green arrow 25Aware of their contribution to effectiveness of QMS & Objectives? & Consequences of not conforming?

bullet green arrow 25Aware of related work instructions


064 - 7.3 Awareness

  bullet green arrow 25 Persons working under organizations control are aware of:

astricks 20Quality policy

astricks 20Relevant quality objectives

astricks 20Their contribution to the effectiveness of QMS

astricks 20The implications of not conforming with QMS

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Meaningful Approach

"Was very impressed with both the technical knowledge and people skills of the MSG team members. MSG's approach to change was non-threatening, yet meaningful and was a real value-add to the organization."

Ranir LLC
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We review your requirements, then give you a menu of options to meet your budget and schedule.  MSG helps you determine:
  • Goals and objectives
  • Which certifications or standards are applicable
  • What individuals should be involved to tailor your training
  • A time schedule
  • Resources necessary to ensure a successful program launch