Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822

Management Solutions Group

Experts in: ISO 9001, AS9100, ISO 14001, IATF 16949, ISO 13485, ISO 17025, ISO 45001

Management Systems for Registration and Certification

Project Management

Onsite Workshops

Online and Public Training

Internal Audit Services

Management Representative & Management System Improvement

Contract Quality Management Services

Leadership Development Coaching

Speaking Engagements

Business Improvement, Coaching, and Strategic Planning

Brandon Kerkstra“We are hands-on consultants who work along side our clients to teach them the best ways to approach quality and project management processes – using their everyday work as examples to study."

Brandon Kerkstra - President

Since 1999, Management Solutions Group Inc. has helped hundreds of companies to ready themselves for ISO 9000 and other certifications with programs that can be implemented practically and sustained readily for future audits and improvements. MSG prides itself on its hands-on approach to designing and implementing quality programs that can add value for companies serving the manufacturing, medical device, environmental management, information security, aerospace and telecommunications industries.

Based in Grand Rapids, Michigan, MSG helps small- and medium-sized companies to navigate the narrow straits of implementing and maintaining programs that satisfy the registrars’ requirements for certification and allow companies to meet those requirements with limited resources.

With a combined experience of more than 60 years in quality and project management, MSG President Brandon Kerkstra and his team of seasoned consultants understand clearly the essentials of the registration process because they have conducted audits for some of the world’s largest registrars.

074 - Auditing 8.1 Operational Plan & Control (OE)

  bullet green arrow 25 Planning the processes should be evident

bullet green arrow 25Controlling the process to established criteria

bullet green arrow 25Documentation & Records to demonstrate requirements are met and processes are controlled

bullet green arrow 25Output of planning can vary, but typically work instructions, tools, equipment…

bullet green arrow 25Evidence that changes are controlled &
unintended changes are reviewed

bullet green arrow 25Outsourced process are controlled


073 - 8.1 Operational Planning & Control

  bullet green arrow 25 Output of this planning shall be suitable for the organizations operations

bullet green arrow 25Shall control planned changes and review consequences of unintended changes & take action to mitigate adverse effects

bullet green arrow 25Org. shall ensure that outsourced processes are controlled see 8.4


072 - 8.1 Operational Planning & Control

  bullet green arrow 25 Determining resources needed to achieve product/service conforms

bullet green arrow 25Control of the process in accordance with the criteria

bullet green arrow 25Determining and keeping (maintaining and retaining) documented information to the extent necessary:

astricks 20Confidence the processes have been carried out as planned

astricks 20Demonstrate the conformity of products/services to requirements



Real Life Examples

"Enjoyed the input on real life situations and experiences"

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We review your requirements, then give you a menu of options to meet your budget and schedule.  MSG helps you determine:
  • Goals and objectives
  • Which certifications or standards are applicable
  • What individuals should be involved to tailor your training
  • A time schedule
  • Resources necessary to ensure a successful program launch