Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822

Management Solutions Group

Experts in: ISO 9001, AS9100, ISO 14001, IATF 16949, ISO 13485, ISO 17025

Management Systems for Registration and Certification

Project Management

Onsite Workshops

Online and Public Training

Internal Audit Services

Management Representative & Management System Improvement

Contract Quality Management Services

Leadership Development Coaching

Speaking Engagements

Business Improvement, Coaching, and Strategic Planning

Brandon Kerkstra“We are hands-on consultants who work along side our clients to teach them the best ways to approach quality and project management processes – using their everyday work as examples to study."

Brandon Kerkstra - President

Since 1999, Management Solutions Group Inc. has helped hundreds of companies to ready themselves for ISO 9000 and other certifications with programs that can be implemented practically and sustained readily for future audits and improvements. MSG prides itself on its hands-on approach to designing and implementing quality programs that can add value for companies serving the manufacturing, medical device, environmental management, information security, aerospace and telecommunications industries.

Based in Grand Rapids, Michigan, MSG helps small- and medium-sized companies to navigate the narrow straits of implementing and maintaining programs that satisfy the registrars’ requirements for certification and allow companies to meet those requirements with limited resources.

With a combined experience of more than 60 years in quality and project management, MSG President Brandon Kerkstra and his team of seasoned consultants understand clearly the essentials of the registration process because they have conducted audits for some of the world’s largest registrars.

096 - 8.4.2 Type And Extent Of Control

  bullet green arrow 25 Organization shall: - continued

bullet green arrow 25Take into consideration:

astricks 20The potential impact… customer, statutory, regulatory requirements

astricks 20Effectiveness of controls

bullet green arrow 25Determine the verification… necessary to ensure the externally provided processes products and services meets requirements

095 - 8.4.2 Type And Extent Of Control

  bullet green arrow 25 Shall ensure externally provided processes P/S do not adversely affect conformance to customers

bullet green arrow 25Organization shall:

astricks 20Ensure externally provided processes remain within the control of its QMS

astricks 20Define both the controls it intends to apply to provider and output
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094 - Auditing 8.4.1 Control Of External Provided Processes, Products And Services (OE)

  bullet green arrow 25 Verify what external process are used

bullet green arrow 25Verify on a list or database with approval

bullet green arrow 25Verify criteria for selection/evaluation.

bullet green arrow 25Verify records of evaluations (And re-evaluation)

bullet green arrow 25Verify criteria matches supplier performance matches control applied

bullet green arrow 25Verify actions when issues identified

bullet green arrow 25Verify criteria for items drop shipped to customer

093 - 8.4 8.4.1 Control Of Externally Provided Processes, Products And Services

  bullet green arrow 25 Shall ensure externally provided processes, products and services (P/S) conform to requirements

bullet green arrow 25Determine the controls to apply to externally provided processes, when:

astricks 20P/S are intended for incorporation into final products/services

astricks 20P/S are provided directly to the customer by external providers on behalf of the organization

astricks 20A process or part of a process is provided by an external provider as a result of the decision by the organization

bullet green arrow 25Criteria for selection/evaluation. Retain documented information
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ISO 14001 Made Easy

"Management Solutions Group, Inc was so knowledgeable and helpful which made our ISO 14001 so easy."

American Fine Sinter
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We review your requirements, then give you a menu of options to meet your budget and schedule.  MSG helps you determine:
  • Goals and objectives
  • Which certifications or standards are applicable
  • What individuals should be involved to tailor your training
  • A time schedule
  • Resources necessary to ensure a successful program launch