Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822

Management Solutions Group

Experts in: ISO 9001, AS9100, ISO 14001, IATF 16949, ISO 13485, ISO 17025

Management Systems for Registration and Certification

Project Management

Onsite Workshops

Online and Public Training

Internal Audit Services

Management Representative & Management System Improvement

Contract Quality Management Services

Leadership Development Coaching

Speaking Engagements

Business Improvement, Coaching, and Strategic Planning

Brandon Kerkstra“We are hands-on consultants who work along side our clients to teach them the best ways to approach quality and project management processes – using their everyday work as examples to study."

Brandon Kerkstra - President

Since 1999, Management Solutions Group Inc. has helped hundreds of companies to ready themselves for ISO 9000 and other certifications with programs that can be implemented practically and sustained readily for future audits and improvements. MSG prides itself on its hands-on approach to designing and implementing quality programs that can add value for companies serving the manufacturing, medical device, environmental management, information security, aerospace and telecommunications industries.

Based in Grand Rapids, Michigan, MSG helps small- and medium-sized companies to navigate the narrow straits of implementing and maintaining programs that satisfy the registrars’ requirements for certification and allow companies to meet those requirements with limited resources.

With a combined experience of more than 60 years in quality and project management, MSG President Brandon Kerkstra and his team of seasoned consultants understand clearly the essentials of the registration process because they have conducted audits for some of the world’s largest registrars.

024 - Auditing 4.4 (OE)

  bullet green arrow 25 Procedures / Interaction diagrams (As needed) or consistent understanding

bullet green arrow 25Metrics – for effective control

bullet green arrow 25Evidence of Continual improvement

bullet green arrow 25Metric / Process evaluations & actions

bullet green arrow 25Maintain & retain documented info


023 - Auditing section 4.4

  bullet green arrow 25 Procedures & Processes have inputs and Outputs?

bullet green arrow 25Focus on Interactions

bullet green arrow 25How do you know that processes are effective – metrics

bullet green arrow 25Requirement to address risks

bullet green arrow 25Assign resources and ensure they are available

bullet green arrow 25Requirement for improvement


022 - 4.4 QMS & its Processes

  bullet green arrow 25 To the extent necessary, the organization shall:

astricks 20Maintain documented information to support the operation of its processes;

astricks 20Retain documented information to have confidence that the processes are being carried out as planned.


021 - 4.4 QMS & its Processes

  bullet green arrow 25 Establish, implement, maintain & continually improve QMS

astricks 20Determine inputs and outputs

astricks 20Sequence and interaction

astricks 20KPIs, M&M

astricks 20Resources

astricks 20Assign responsibilities & authorities

astricks 20Address Risks

astricks 20Evaluate

astricks 20Improve

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Useful Interactive Examples

"Gives basic ABCs plus detail - Enjoyed interactive examples and small class atmosphere."

Grand Rapids Polishing & Buffing
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We review your requirements, then give you a menu of options to meet your budget and schedule.  MSG helps you determine:
  • Goals and objectives
  • Which certifications or standards are applicable
  • What individuals should be involved to tailor your training
  • A time schedule
  • Resources necessary to ensure a successful program launch