| Quote – Quality – Customer Requirements onto control plans, inspection instructions, project plans…Safety / regulatory issues
Risks identified / or understood consistently
Customer communication – satisfaction..
| Are customer & regulatory req’s identified?
How are they ensured to be met?
Special characteristics / Safety items
Are they transferred to project requirements?
Risks identified (Product / Service req’s)
How is customer satisfaction addressed?
| Top management demonstrate leadership and commitment by:
Customer and applicable statutory and regulatory requirements
Risks and opportunities determined and addressed
Focus on enhancing customer satisfaction
| Evidence of involvement: Management review, meetings, org chart, human & technological resources
Employee meetings, tool box talks or other evidence of promoting continual improvement and meeting goals