Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822

Management Solutions Group

Experts in: ISO 9001, AS9100, ISO 14001, IATF 16949, ISO 13485, ISO 17025, ISO 45001

Management Systems for Registration and Certification

Project Management

Onsite Workshops

Online and Public Training

Internal Audit Services

Management Representative & Management System Improvement

Contract Quality Management Services

Leadership Development Coaching

Speaking Engagements

Business Improvement, Coaching, and Strategic Planning

Brandon Kerkstra“We are hands-on consultants who work along side our clients to teach them the best ways to approach quality and project management processes – using their everyday work as examples to study."

Brandon Kerkstra - President

Since 1999, Management Solutions Group Inc. has helped hundreds of companies to ready themselves for ISO 9000 and other certifications with programs that can be implemented practically and sustained readily for future audits and improvements. MSG prides itself on its hands-on approach to designing and implementing quality programs that can add value for companies serving the manufacturing, medical device, environmental management, information security, aerospace and telecommunications industries.

Based in Grand Rapids, Michigan, MSG helps small- and medium-sized companies to navigate the narrow straits of implementing and maintaining programs that satisfy the registrars’ requirements for certification and allow companies to meet those requirements with limited resources.

With a combined experience of more than 60 years in quality and project management, MSG President Brandon Kerkstra and his team of seasoned consultants understand clearly the essentials of the registration process because they have conducted audits for some of the world’s largest registrars.

032 - Auditing 5.1.2 Customer Focus (OE)

  bullet green arrow 25 Quote – Quality – Customer Requirements onto control plans, inspection instructions, project plans…Safety / regulatory issues

bullet green arrow 25Risks identified / or understood consistently

bullet green arrow 25Customer communication – satisfaction..


031 - Auditing 5.1.2 Customer Focus

  bullet green arrow 25 Are customer & regulatory req’s identified?

bullet green arrow 25How are they ensured to be met?

astricks 20Special characteristics / Safety items

astricks 20Are they transferred to project requirements?

bullet green arrow 25Risks identified (Product / Service req’s)

bullet green arrow 25How is customer satisfaction addressed?


030 - 5.1.2 Customer Focus

  bullet green arrow 25 Top management demonstrate leadership and commitment by:

astricks 20Customer and applicable statutory and regulatory requirements

astricks 20Risks and opportunities determined and addressed

astricks 20Focus on enhancing customer satisfaction


029 - Auditing 5.1 Leadership & Commitment (OE)

  bullet green arrow 25 Evidence of involvement: Management review, meetings, org chart, human & technological resources

bullet green arrow 25Employee meetings, tool box talks or other evidence of promoting continual improvement and meeting goals

bullet green arrow 25Interview results




Better Workforce Utilization

"Thanks to the training provided by Management Solutions Group, our company will be able to improve and utilize our workforce to better please our customers"

Continental Structural Plastics
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We review your requirements, then give you a menu of options to meet your budget and schedule.  MSG helps you determine:
  • Goals and objectives
  • Which certifications or standards are applicable
  • What individuals should be involved to tailor your training
  • A time schedule
  • Resources necessary to ensure a successful program launch