Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822

Management Solutions Group

Experts in: ISO 9001, AS9100, ISO 14001, IATF 16949, ISO 13485, ISO 17025

Management Systems for Registration and Certification

Project Management

Onsite Workshops

Online and Public Training

Internal Audit Services

Management Representative & Management System Improvement

Contract Quality Management Services

Leadership Development Coaching

Speaking Engagements

Business Improvement, Coaching, and Strategic Planning

Brandon Kerkstra“We are hands-on consultants who work along side our clients to teach them the best ways to approach quality and project management processes – using their everyday work as examples to study."

Brandon Kerkstra - President

Since 1999, Management Solutions Group Inc. has helped hundreds of companies to ready themselves for ISO 9000 and other certifications with programs that can be implemented practically and sustained readily for future audits and improvements. MSG prides itself on its hands-on approach to designing and implementing quality programs that can add value for companies serving the manufacturing, medical device, environmental management, information security, aerospace and telecommunications industries.

Based in Grand Rapids, Michigan, MSG helps small- and medium-sized companies to navigate the narrow straits of implementing and maintaining programs that satisfy the registrars’ requirements for certification and allow companies to meet those requirements with limited resources.

With a combined experience of more than 60 years in quality and project management, MSG President Brandon Kerkstra and his team of seasoned consultants understand clearly the essentials of the registration process because they have conducted audits for some of the world’s largest registrars.

036 - 5.3 Roles Responsibilities & Authorities

  bullet green arrow 25 Responsibilities and authorities assigned for QMS, customer focus, processes.

bullet green arrow 25Consistent with ISO 9001:2008

bullet green arrow 25Must ensure the integrity of the QMS when changes are planned and implemented


035 - Auditing 5.2 Policy (OE)

  bullet green arrow 25 Controlled quality policy – meeting specific requirements in previous

bullet green arrow 25Posted quality policy, or other evidence of communication – (Also on website)

bullet green arrow 25Employees and contractors should understand how it relates to their work


034 - Auditing 5.2 Policy

  bullet green arrow 25 Does quality policy:

astricks 20Include a commitment to satisfy applicable req’s?

astricks 20Include a commitment to continually improve?

bullet green arrow 25Is the quality policy controlled (Approved…)

bullet green arrow 25Is quality policy communicated and understood & available to interested parties?


033 - 5.2 Policy (OE)

  bullet green arrow 25 Develop a policy that meets points a – d

bullet green arrow 25Communicating the quality policy

bullet green arrow 25These are consistent with ISO 9001:2008.

bullet green arrow 25Must be available to relevant interested parties

bullet green arrow 25Give organization’s context & Interested
Parties some thought when reviewing and updating



Saved Time ...and Money

"Management Solutions Group is very knowledgeable of the Quality Systems for ISO9001:2000. The way that they design the manual with hyperlinks saves time when looking for a specific procedure or a certain part of the manual.”

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We review your requirements, then give you a menu of options to meet your budget and schedule.  MSG helps you determine:
  • Goals and objectives
  • Which certifications or standards are applicable
  • What individuals should be involved to tailor your training
  • A time schedule
  • Resources necessary to ensure a successful program launch