Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822

Management Solutions Group

Experts in: ISO 9001, AS9100, ISO 14001, IATF 16949, ISO 13485, ISO 17025

Management Systems for Registration and Certification

Project Management

Onsite Workshops

Online and Public Training

Internal Audit Services

Management Representative & Management System Improvement

Contract Quality Management Services

Leadership Development Coaching

Speaking Engagements

Business Improvement, Coaching, and Strategic Planning

Brandon Kerkstra“We are hands-on consultants who work along side our clients to teach them the best ways to approach quality and project management processes – using their everyday work as examples to study."

Brandon Kerkstra - President

Since 1999, Management Solutions Group Inc. has helped hundreds of companies to ready themselves for ISO 9000 and other certifications with programs that can be implemented practically and sustained readily for future audits and improvements. MSG prides itself on its hands-on approach to designing and implementing quality programs that can add value for companies serving the manufacturing, medical device, environmental management, information security, aerospace and telecommunications industries.

Based in Grand Rapids, Michigan, MSG helps small- and medium-sized companies to navigate the narrow straits of implementing and maintaining programs that satisfy the registrars’ requirements for certification and allow companies to meet those requirements with limited resources.

With a combined experience of more than 60 years in quality and project management, MSG President Brandon Kerkstra and his team of seasoned consultants understand clearly the essentials of the registration process because they have conducted audits for some of the world’s largest registrars.

044 - 6.2 Quality Objectives And Planning

  Quality objectives are required at relevant functions and levels and processes needed for QMS, shall be:

a) be consistent with the quality policy; 

b) be measurable; 

c) take into account applicable requirements; 

d) be relevant to conformity of products & services and to enhancement of CS

e) be monitored;

f ) be communicated; 

g) be updated as appropriate.

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043 - Auditing 6.1 Risks (OE)

  bullet green arrow 25 Risks identified (per company process) focusing on context & interested parties

bullet green arrow 25Actions planned with evaluation of effectiveness

bullet green arrow 25Evidence that large risks = large projects


042 - Auditing 6.1 Risks

  bullet green arrow 25 No documentation or records are explicitly required, but risks must be understood

bullet green arrow 25Actions shall be planned (This would typically need to be documented)

bullet green arrow 25How are actions integrated and implemented in the QMS processes?


041 - Example Risks – Small Company

  bullet green arrow 25 Companies absolutely do this every day

bullet green arrow 25Retirement of critical person in small company

bullet green arrow 25Loss of a supplier

bullet green arrow 25Change in cash flow

bullet green arrow 25Major road repair outside of entrance



Our Aggressive Implementation

"Our project manager's overall ISO knowledge and manufacturing experience allowed us to maintain our aggressive ISO 9001:2000 implementation schedule. I highly recommend the MSG team to any company that wants to improve and/or implement a quality management system."

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We review your requirements, then give you a menu of options to meet your budget and schedule.  MSG helps you determine:
  • Goals and objectives
  • Which certifications or standards are applicable
  • What individuals should be involved to tailor your training
  • A time schedule
  • Resources necessary to ensure a successful program launch