Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822

Management Solutions Group

Experts in: ISO 9001, AS9100, ISO 14001, IATF 16949, ISO 13485, ISO 17025

Management Systems for Registration and Certification

Project Management

Onsite Workshops

Online and Public Training

Internal Audit Services

Management Representative & Management System Improvement

Contract Quality Management Services

Leadership Development Coaching

Speaking Engagements

Business Improvement, Coaching, and Strategic Planning

Brandon Kerkstra“We are hands-on consultants who work along side our clients to teach them the best ways to approach quality and project management processes – using their everyday work as examples to study."

Brandon Kerkstra - President

Since 1999, Management Solutions Group Inc. has helped hundreds of companies to ready themselves for ISO 9000 and other certifications with programs that can be implemented practically and sustained readily for future audits and improvements. MSG prides itself on its hands-on approach to designing and implementing quality programs that can add value for companies serving the manufacturing, medical device, environmental management, information security, aerospace and telecommunications industries.

Based in Grand Rapids, Michigan, MSG helps small- and medium-sized companies to navigate the narrow straits of implementing and maintaining programs that satisfy the registrars’ requirements for certification and allow companies to meet those requirements with limited resources.

With a combined experience of more than 60 years in quality and project management, MSG President Brandon Kerkstra and his team of seasoned consultants understand clearly the essentials of the registration process because they have conducted audits for some of the world’s largest registrars.

S33 - Bad Audit Skills

  bullet green arrow 25 Excessive Swearing

bullet green arrow 25Talking to much

bullet green arrow 25Prejudice

bullet green arrow 25Not collecting Objective Audit Evidence

bullet green arrow 25Disinterest

bullet green arrow 25Cop mentality


S32 - Stanislaw Jerszy Lec

  The only fool bigger than the person who knows it all is the person who argues with him.

Stanislaw Jerszy Lec

Collect enough of the proper Objective Evidence and there will be no Arguments

Brandon Kerkstra 


S31 - Good audit skills

  bullet green arrow 25 Listen 80 / 20 Rule

bullet green arrow 25Introduce yourself & state your purpose

bullet green arrow 25Talk with auditee to find common ground

bullet green arrow 25Good word choice

bullet green arrow 25Rephrase question if necessary

bullet green arrow 25Be aware of different perceptions

bullet green arrow 25Be interested


S30 - Andrew Carnegie Quote

  As I grow older, I pay less attention to what men say. I just watch what they do.

Andrew Carnegie (1835-1919) 



Real Life Examples

"Enjoyed the input on real life situations and experiences"

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We review your requirements, then give you a menu of options to meet your budget and schedule.  MSG helps you determine:
  • Goals and objectives
  • Which certifications or standards are applicable
  • What individuals should be involved to tailor your training
  • A time schedule
  • Resources necessary to ensure a successful program launch