Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822

Management Solutions Group

Experts in: ISO 9001, AS9100, ISO 14001, IATF 16949, ISO 13485, ISO 17025

Management Systems for Registration and Certification

Project Management

Onsite Workshops

Online and Public Training

Internal Audit Services

Management Representative & Management System Improvement

Contract Quality Management Services

Leadership Development Coaching

Speaking Engagements

Business Improvement, Coaching, and Strategic Planning

Brandon Kerkstra“We are hands-on consultants who work along side our clients to teach them the best ways to approach quality and project management processes – using their everyday work as examples to study."

Brandon Kerkstra - President

Since 1999, Management Solutions Group Inc. has helped hundreds of companies to ready themselves for ISO 9000 and other certifications with programs that can be implemented practically and sustained readily for future audits and improvements. MSG prides itself on its hands-on approach to designing and implementing quality programs that can add value for companies serving the manufacturing, medical device, environmental management, information security, aerospace and telecommunications industries.

Based in Grand Rapids, Michigan, MSG helps small- and medium-sized companies to navigate the narrow straits of implementing and maintaining programs that satisfy the registrars’ requirements for certification and allow companies to meet those requirements with limited resources.

With a combined experience of more than 60 years in quality and project management, MSG President Brandon Kerkstra and his team of seasoned consultants understand clearly the essentials of the registration process because they have conducted audits for some of the world’s largest registrars.

S37 - Report Items

  bullet green arrow 25 Audit scope

bullet green arrow 25Agreed Criteria for audit

bullet green arrow 25Period covered by audit and audit dates

bullet green arrow 25Identification of Audit team members

bullet green arrow 25Identification of auditee’s representatives

bullet green arrow 25Statement of confidentiality of contents

bullet green arrow 25Distribution list

bullet green arrow 25Summary

bullet green arrow 25Conclusions


S36 - Closing Meeting Checklist

  bullet green arrow 25 Be Prepared

bullet green arrow 25Paperwork – 30 Minute review

splatPass out copies of Summary

splatCopy of nonconformances??

splatAttendance / Minutes

bullet green arrow 25Review of summary

bullet green arrow 25Review of each nonconformance

bullet green arrow 25Corrective action process and timelines

bullet green arrow 25Closing – Thank you


S35 - Opening Meeting Items

  bullet green arrow 25 Nonconformances (Major & Minor: Define)

bullet green arrow 25Previous audit follow up

bullet green arrow 25Audit schedule

bullet green arrow 25Mention benefits including looking for best practices and positives

bullet green arrow 25Any debrief meetings if necessary

bullet green arrow 25Closing meeting


S34 - Opening Meeting Items

  bullet green arrow 25 Agenda & Minutes (10 minutes in length)

bullet green arrow 25Introduction (define lead)

bullet green arrow 25Audit Scope and Purpose

bullet green arrow 25Methods - Sampling

splatObserve Methods

splatVerify Records,





Small Class Atmosphere

"[Management Solutions Group] Gives basic ABCs plus detail - Enjoyed interactive examples and small class atmosphere"

Grand Rapids Polishing and Buffing
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We review your requirements, then give you a menu of options to meet your budget and schedule.  MSG helps you determine:
  • Goals and objectives
  • Which certifications or standards are applicable
  • What individuals should be involved to tailor your training
  • A time schedule
  • Resources necessary to ensure a successful program launch