Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822

Management Solutions Group

Experts in: ISO 9001, AS9100, ISO 14001, IATF 16949, ISO 13485, ISO 17025, ISO 45001

Management Systems for Registration and Certification

Project Management

Onsite Workshops

Online and Public Training

Internal Audit Services

Management Representative & Management System Improvement

Contract Quality Management Services

Leadership Development Coaching

Speaking Engagements

Business Improvement, Coaching, and Strategic Planning

Brandon Kerkstra“We are hands-on consultants who work along side our clients to teach them the best ways to approach quality and project management processes – using their everyday work as examples to study."

Brandon Kerkstra - President

Since 1999, Management Solutions Group Inc. has helped hundreds of companies to ready themselves for ISO 9000 and other certifications with programs that can be implemented practically and sustained readily for future audits and improvements. MSG prides itself on its hands-on approach to designing and implementing quality programs that can add value for companies serving the manufacturing, medical device, environmental management, information security, aerospace and telecommunications industries.

Based in Grand Rapids, Michigan, MSG helps small- and medium-sized companies to navigate the narrow straits of implementing and maintaining programs that satisfy the registrars’ requirements for certification and allow companies to meet those requirements with limited resources.

With a combined experience of more than 60 years in quality and project management, MSG President Brandon Kerkstra and his team of seasoned consultants understand clearly the essentials of the registration process because they have conducted audits for some of the world’s largest registrars.

S24 - Process / Outcome

  bullet green arrow 25 If it meets permit specifications & no trends

splatWhat are the building blocks of the process?

splatWhat are the Inputs & outputs?

splatDo they know the process?

splatHow is process measured?  How are results evaluated?

splatIs Continual Improvement practiced  - Benchmarking others?


S23 - Basic steps in Process Approach Audit

  bullet green arrow 25 Understand Company’s processes and follow them through the each process

bullet green arrow 25Review linkages (handoffs) and interactions

splatEmployee to Employee

splatShift to Shift

splatFunction to Function Environmental Coordinator – Maintenance & Production


S22 - Basic steps in Process Approach Audit

  bullet green arrow 25 Review Compliance Req’s & Major Processes

bullet green arrow 25Identify Process Owners

splatResponsibilities and Authorities

bullet green arrow 25Review Process Measureables prior to Audit

splatEspecially Compliance Metrics

splatCompare Corporate to Facility EMS Team goals & objectives



  bullet green arrow 25 Things gone wrong

bullet green arrow 25Training records

bullet green arrow 25Permits, Significant Aspects, Regulations, Changes

bullet green arrow 25Test methods, equipment manuals

bullet green arrow 25Inspection records & results

bullet green arrow 25Procedures, Work Instructions……..



Best Practices

"I appreciated the opportunity to see alternative approaches to QMS...& best practices offered by the instructor"

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We review your requirements, then give you a menu of options to meet your budget and schedule.  MSG helps you determine:
  • Goals and objectives
  • Which certifications or standards are applicable
  • What individuals should be involved to tailor your training
  • A time schedule
  • Resources necessary to ensure a successful program launch