Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822

Management Solutions Group

Experts in: ISO 9001, AS9100, ISO 14001, IATF 16949, ISO 13485, ISO 17025

Management Systems for Registration and Certification

Project Management

Onsite Workshops

Online and Public Training

Internal Audit Services

Management Representative & Management System Improvement

Contract Quality Management Services

Leadership Development Coaching

Speaking Engagements

Business Improvement, Coaching, and Strategic Planning

Brandon Kerkstra“We are hands-on consultants who work along side our clients to teach them the best ways to approach quality and project management processes – using their everyday work as examples to study."

Brandon Kerkstra - President

Since 1999, Management Solutions Group Inc. has helped hundreds of companies to ready themselves for ISO 9000 and other certifications with programs that can be implemented practically and sustained readily for future audits and improvements. MSG prides itself on its hands-on approach to designing and implementing quality programs that can add value for companies serving the manufacturing, medical device, environmental management, information security, aerospace and telecommunications industries.

Based in Grand Rapids, Michigan, MSG helps small- and medium-sized companies to navigate the narrow straits of implementing and maintaining programs that satisfy the registrars’ requirements for certification and allow companies to meet those requirements with limited resources.

With a combined experience of more than 60 years in quality and project management, MSG President Brandon Kerkstra and his team of seasoned consultants understand clearly the essentials of the registration process because they have conducted audits for some of the world’s largest registrars.

S29 - Exercise

  bullet green arrow 25 Is there a nonconformance and what is next step?

splatThe auditor witnesses an operator using solvent on the Mold that is not wearing any PPE.

splatYou see an operator using a certain solvent in the process that is listed on the Significant Aspect list.  The operators instructions and operation does not indicate any special step but does call out PPE.


S28 - Nonconformance Examples

  bullet green arrow 25 Environmental Aspects in “X Area” are not specified… Not Found… or Not addressed

bullet green arrow 25Procedure 123 states “…” Conflicts with requirements of the standard

bullet green arrow 25Do not use advise words like should, could…


S27 - Writing Nonconformance's

  bullet green arrow 25 Write problem as specifically as possible

bullet green arrow 25Reference Procedure / WI where information is gathered

bullet green arrow 25Reference area where inconsistencies are found

bullet green arrow 25Refer to objective evidence where possible

bullet green arrow 25Remember You are writing up the system


S26 - Process / Outcome

  bullet green arrow 25 If it does not specifications & has trends (Continued)

splatHow is problem being investigated to determine Root Cause?

splatWhat progress has been made towards correction of the problem?

splatHave similar processes been reviewed?



Money Saving Methods

"The auditing process was transformed from mystifying mumbo-jumbo to a guide for genuine money-saving methods."

North American Refractories Co.
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We review your requirements, then give you a menu of options to meet your budget and schedule.  MSG helps you determine:
  • Goals and objectives
  • Which certifications or standards are applicable
  • What individuals should be involved to tailor your training
  • A time schedule
  • Resources necessary to ensure a successful program launch