Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822

Management Solutions Group

Experts in: ISO 9001, AS9100, ISO 14001, IATF 16949, ISO 13485, ISO 17025

Management Systems for Registration and Certification

Project Management

Onsite Workshops

Online and Public Training

Internal Audit Services

Management Representative & Management System Improvement

Contract Quality Management Services

Leadership Development Coaching

Speaking Engagements

Business Improvement, Coaching, and Strategic Planning

Brandon Kerkstra“We are hands-on consultants who work along side our clients to teach them the best ways to approach quality and project management processes – using their everyday work as examples to study."

Brandon Kerkstra - President

Since 1999, Management Solutions Group Inc. has helped hundreds of companies to ready themselves for ISO 9000 and other certifications with programs that can be implemented practically and sustained readily for future audits and improvements. MSG prides itself on its hands-on approach to designing and implementing quality programs that can add value for companies serving the manufacturing, medical device, environmental management, information security, aerospace and telecommunications industries.

Based in Grand Rapids, Michigan, MSG helps small- and medium-sized companies to navigate the narrow straits of implementing and maintaining programs that satisfy the registrars’ requirements for certification and allow companies to meet those requirements with limited resources.

With a combined experience of more than 60 years in quality and project management, MSG President Brandon Kerkstra and his team of seasoned consultants understand clearly the essentials of the registration process because they have conducted audits for some of the world’s largest registrars.

010 - Example for IP Needs

Interested Party   Relevant Environmental Needs and expectations   Environmental Compliance Obligations
 Owners / Stockholders    Sustainable Business
Maximize Shareholder Value
Brand Management
   Identify and Manage Risks
 Employees   Safe air quality, water quality, and noise levels.   OHSA indoor air and noise regulations
 Customers   Certified EMS   IMDS


Federal Government / Environmental Regulators   Compliance with Federal environmental regulations   Applicable 40 CFR, 29 CFR regulations
Local Emergency Responders – Fire Departments, Medical Responders   Communicate chemicals onsite
Safe management of chemicals
Labeling of chemicals and MSDS onsite
Fire Ordinance
Tier II Reports

009- 4.2 Understanding the Needs and Expectations of Interested Parties

  bullet green arrow 25 Organization Shall Determine:

astricks-30The interested parties that are relevant to the environmental management system;

astricks-30The relevant needs and expectations (i.e. requirements) of these interested parties

astricks-30Which of these needs and expectations become its compliance obligations
(L&O = Compliance Obligations)



007 - Context of the Organization (EMS)


bullet green arrow 25Internal Issues

astricks-20Potential to Control
astricks-20Hazardous Materials
astricks-20Pollution Control Eq.
astricks-20Company culture

bullet green arrow 25External Issues

astricks-20Community Issues

bullet green arrow 25Relevant Interested Parties

astricks-20Suppliers and partners




Useful Interactive Examples

"Gives basic ABCs plus detail - Enjoyed interactive examples and small class atmosphere."

Grand Rapids Polishing & Buffing
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We review your requirements, then give you a menu of options to meet your budget and schedule.  MSG helps you determine:
  • Goals and objectives
  • Which certifications or standards are applicable
  • What individuals should be involved to tailor your training
  • A time schedule
  • Resources necessary to ensure a successful program launch