Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822

Management Solutions Group

Experts in: ISO 9001, AS9100, ISO 14001, IATF 16949, ISO 13485, ISO 17025

Management Systems for Registration and Certification

Project Management

Onsite Workshops

Online and Public Training

Internal Audit Services

Management Representative & Management System Improvement

Contract Quality Management Services

Leadership Development Coaching

Speaking Engagements

Business Improvement, Coaching, and Strategic Planning

Brandon Kerkstra“We are hands-on consultants who work along side our clients to teach them the best ways to approach quality and project management processes – using their everyday work as examples to study."

Brandon Kerkstra - President

Since 1999, Management Solutions Group Inc. has helped hundreds of companies to ready themselves for ISO 9000 and other certifications with programs that can be implemented practically and sustained readily for future audits and improvements. MSG prides itself on its hands-on approach to designing and implementing quality programs that can add value for companies serving the manufacturing, medical device, environmental management, information security, aerospace and telecommunications industries.

Based in Grand Rapids, Michigan, MSG helps small- and medium-sized companies to navigate the narrow straits of implementing and maintaining programs that satisfy the registrars’ requirements for certification and allow companies to meet those requirements with limited resources.

With a combined experience of more than 60 years in quality and project management, MSG President Brandon Kerkstra and his team of seasoned consultants understand clearly the essentials of the registration process because they have conducted audits for some of the world’s largest registrars.

014 - The Context of the Organization, Interested Party Needs & Requirements, and Main Risks




Needs and Expectations
Owners / Stockholders Sustainable Business &
Business Continuity

Maximize Shareholder

Brand Management
   Identify and
   Manage Risks
  Public Image
Design & Development
Human Resources
Sales & Marketing
Safe air Quality
Water Quality
Noise Levels
Pride in Organization
   OHSA Indoor Air &
   Noise Level

   &    Committment
Customers    Certified EMS

   Business Continuity


ISO 14001 Certification

013 - Example External Issues

  bullet green arrow 25 Regulations (Actual, potential, international)

bullet green arrow 25National & International Competition

bullet green arrow 25Outsourcing opportunities

bullet green arrow 25Raw material availability and prices

bullet green arrow 25POTW capabilities

bullet green arrow 25Contractor capabilities

bullet green arrow 25Community Needs and Issues



012 - Example Internal Issues

  bullet green arrow 25 Internal audit results

bullet green arrow 25Analysis of environmental cost data

bullet green arrow 25Greenhouse gas emissions

bullet green arrow 25Hazardous materials and wastes used

bullet green arrow 25Air pollution

bullet green arrow 25Regulated processes

bullet green arrow 25Reporting requirements



011 - 4.1 & 4.2 Implementation

  bullet green arrow 25 Defined Process

bullet green arrow 25List of issues

bullet green arrow 25Reviewed in management review

bullet green arrow 25Inputs to Aspects & Compliance Obligations

bullet green arrow 25Critical when meeting risk requirements which points to these sections




Best Practices

"I appreciated the opportunity to see alternative approaches to QMS...& best practices offered by the instructor"

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We review your requirements, then give you a menu of options to meet your budget and schedule.  MSG helps you determine:
  • Goals and objectives
  • Which certifications or standards are applicable
  • What individuals should be involved to tailor your training
  • A time schedule
  • Resources necessary to ensure a successful program launch