Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822

Management Solutions Group

Experts in: ISO 9001, AS9100, ISO 14001, IATF 16949, ISO 13485, ISO 17025

Management Systems for Registration and Certification

Project Management

Onsite Workshops

Online and Public Training

Internal Audit Services

Management Representative & Management System Improvement

Contract Quality Management Services

Leadership Development Coaching

Speaking Engagements

Business Improvement, Coaching, and Strategic Planning

Brandon Kerkstra“We are hands-on consultants who work along side our clients to teach them the best ways to approach quality and project management processes – using their everyday work as examples to study."

Brandon Kerkstra - President

Since 1999, Management Solutions Group Inc. has helped hundreds of companies to ready themselves for ISO 9000 and other certifications with programs that can be implemented practically and sustained readily for future audits and improvements. MSG prides itself on its hands-on approach to designing and implementing quality programs that can add value for companies serving the manufacturing, medical device, environmental management, information security, aerospace and telecommunications industries.

Based in Grand Rapids, Michigan, MSG helps small- and medium-sized companies to navigate the narrow straits of implementing and maintaining programs that satisfy the registrars’ requirements for certification and allow companies to meet those requirements with limited resources.

With a combined experience of more than 60 years in quality and project management, MSG President Brandon Kerkstra and his team of seasoned consultants understand clearly the essentials of the registration process because they have conducted audits for some of the world’s largest registrars.

045 - Auditing 6.1.4 Planning Action (OE)

  bullet green arrow 25 Improvement not required – “Take Action to Address”

astricks-20Are all items addressed?

bullet green arrow 25Identify operational controls to address SA’s, CO’s, & Risks

astricks-20Many times this is in a matrix or tool (e.g. GEMINI)

bullet green arrow 25Evaluating effectiveness of actions

astricks-20Typically in a Metric, or Key Performance Indicator (KPI)

bullet green arrow 25Has the organization looked at technology, financial, operational or business requirements?

044 - 6.1.4 Planning Action

  bullet green arrow 25 Take actions to address

astricks-20Significant Environmental Aspects (SAs)

astricks-20Compliance Obligations (COs)

astricks-20Risks and Opportunities Identified in 6.1.1

bullet green arrow 25Plan How to:

astricks-20Integrate & Implement actions into EMS or other Business Process

astricks-20Evaluate the effectiveness of actions (See 9.1)

bullet green arrow 25When planning actions consider Technical Options, financial, operational and business requirements

043 - Auditing 6.1.3 Compliance Obligations (OE)

  bullet green arrow 25 List of obligations

bullet green arrow 25Covering local, county, state, federal, international

bullet green arrow 25Permits, Judgements, agreements

bullet green arrow 25Includes other interested party requirements

astricks-20Customer, corporate, voluntary codes of practices, industry, or contractual (e.g. SPI Clean Sweep)

bullet green arrow 25This also leads into operational control


Interesting & Cheerful

"The material that was well organized and to the point. MSG Staff was interesting and cheerful personality made the day go fast"

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We review your requirements, then give you a menu of options to meet your budget and schedule.  MSG helps you determine:
  • Goals and objectives
  • Which certifications or standards are applicable
  • What individuals should be involved to tailor your training
  • A time schedule
  • Resources necessary to ensure a successful program launch