Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822

Management Solutions Group

Experts in: ISO 9001, AS9100, ISO 14001, IATF 16949, ISO 13485, ISO 17025

Management Systems for Registration and Certification

Project Management

Onsite Workshops

Online and Public Training

Internal Audit Services

Management Representative & Management System Improvement

Contract Quality Management Services

Leadership Development Coaching

Speaking Engagements

Business Improvement, Coaching, and Strategic Planning

Brandon Kerkstra“We are hands-on consultants who work along side our clients to teach them the best ways to approach quality and project management processes – using their everyday work as examples to study."

Brandon Kerkstra - President

Since 1999, Management Solutions Group Inc. has helped hundreds of companies to ready themselves for ISO 9000 and other certifications with programs that can be implemented practically and sustained readily for future audits and improvements. MSG prides itself on its hands-on approach to designing and implementing quality programs that can add value for companies serving the manufacturing, medical device, environmental management, information security, aerospace and telecommunications industries.

Based in Grand Rapids, Michigan, MSG helps small- and medium-sized companies to navigate the narrow straits of implementing and maintaining programs that satisfy the registrars’ requirements for certification and allow companies to meet those requirements with limited resources.

With a combined experience of more than 60 years in quality and project management, MSG President Brandon Kerkstra and his team of seasoned consultants understand clearly the essentials of the registration process because they have conducted audits for some of the world’s largest registrars.

090- -9.3 Management Review

  bullet green arrow 25 Also including:

astricks-20Extent to which environmental objectives have been achieved

astricks-20Info. on the org’s environmental performance including trends in:

bullet green arrow 25Nonconformities and corrective actions

bullet green arrow 25M&M results

bullet green arrow 25Fulfillment of compliance obligations

bullet green arrow 25Audit results

astricks-20Adequacy of resources

astricks-20Communications from Interested parties – including complaints

astricks-20Opportunities for continual improvement



089 - 9.3 Management Review

  bullet green arrow 25 Planned intervals to ensure continuing suitability, adequacy, effectiveness including

astricks-20Status of actions from previous reviews

astricks-20Changes in:

bullet green arrow 25External & internal issues relevant to EMS

bullet green arrow 25Needs and expectations of interested parties & CO

bullet green arrow 25Significant Aspects (SA)

bullet green arrow 25Risks and Opportunities



088 - Auditing 9.2.2 Internal Audit Program (OE)

  bullet green arrow 25 Verify audit carried out to schedule

bullet green arrow 25Verify audits are planned with criteria and scope

bullet green arrow 25Verify importance and performance are input to

bullet green arrow 25Verify results reported to management

bullet green arrow 25Verify actions taken

bullet green arrow 25Verify trained and independent auditors (Work Specific)

bullet green arrow 25Verify Records



087 - 9.2.2 Internal Audit Program

  bullet green arrow 25 Define audit criteria and scope

bullet green arrow 25Ensure objectivity/impartiality

bullet green arrow 25Ensure results are reported to management

bullet green arrow 25Take appropriate corrective action without undue delay

bullet green arrow 25Retain documented information as evidence of the implementation of the audit program and results




Improved Production

"MSG has incredible ability to look at the broad picture of production [and] how to improve and help the company save money & improve production"

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We review your requirements, then give you a menu of options to meet your budget and schedule.  MSG helps you determine:
  • Goals and objectives
  • Which certifications or standards are applicable
  • What individuals should be involved to tailor your training
  • A time schedule
  • Resources necessary to ensure a successful program launch