Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822

Management Solutions Group

Experts in: ISO 9001, AS9100, ISO 14001, IATF 16949, ISO 13485, ISO 17025

Management Systems for Registration and Certification

Project Management

Onsite Workshops

Online and Public Training

Internal Audit Services

Management Representative & Management System Improvement

Contract Quality Management Services

Leadership Development Coaching

Speaking Engagements

Business Improvement, Coaching, and Strategic Planning

Brandon Kerkstra“We are hands-on consultants who work along side our clients to teach them the best ways to approach quality and project management processes – using their everyday work as examples to study."

Brandon Kerkstra - President

Since 1999, Management Solutions Group Inc. has helped hundreds of companies to ready themselves for ISO 9000 and other certifications with programs that can be implemented practically and sustained readily for future audits and improvements. MSG prides itself on its hands-on approach to designing and implementing quality programs that can add value for companies serving the manufacturing, medical device, environmental management, information security, aerospace and telecommunications industries.

Based in Grand Rapids, Michigan, MSG helps small- and medium-sized companies to navigate the narrow straits of implementing and maintaining programs that satisfy the registrars’ requirements for certification and allow companies to meet those requirements with limited resources.

With a combined experience of more than 60 years in quality and project management, MSG President Brandon Kerkstra and his team of seasoned consultants understand clearly the essentials of the registration process because they have conducted audits for some of the world’s largest registrars.

S61 - 9.3 Management Review (contd)

  bullet green arrow 25Status of actions from previous reviews

bullet green arrow 25Changes in external and internal issues

bullet green arrow 25Information on the performance and effectiveness of QMS including:

astricks 20Customer satisfaction and interested party feedback

astricks 20Extent to which quality objectives met

astricks 20Process performance and conformity of products/services

astricks 20Nonconformities and corrective actions

astricks 20M&M results

astricks 20Our results

astricks 20Performance of external providers



S60 - 9.3 Management Review (contd)

  Also including:

bullet green arrow 25Extent to which environmental objectives have been achieved

bullet green arrow 25Information on the organization’s environmental performance including trends in:

astricks 20Nonconformities and corrective actions

astricks 20M&M results

astricks 20Fulfillment of compliance obligations

astricks 20Audit results

bullet green arrow 25Adequacy of resources

bullet green arrow 25Communications from Interested parties – including complaints

bullet green arrow 25Opportunities for continual improvement



S59 - 9.3 Management Review

  Planned intervals to ensure continuing suitability, adequacy, effectiveness including

bullet green arrow 25Status of actions from previous reviews

bullet green arrow 25Changes in:

astricks 20External & internal issues relevant to EMS

astricks 20Needs and expectations of interested parties & CO

astricks 20Significant Aspects (SA)

astricks 20Risks and Opportunities



S58 - 9.2.2 Internal Audit Program (contd)

  bullet green arrow 25Define audit criteria and scope

bullet green arrow 25Ensure objectivity/impartiality

bullet green arrow 25Ensure results are reported to management
Take appropriate corrective action without undue delay

bullet green arrow 25Retain documented information as evidence of the implementation of the audit program and results




Tailored Teachings

"I found that Rocky's wealth of knowledge is what made this class so useful, he was versatile enough to tailor this teachings to our specific company. Without his instruction I know I could not have kept attentive"

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We review your requirements, then give you a menu of options to meet your budget and schedule.  MSG helps you determine:
  • Goals and objectives
  • Which certifications or standards are applicable
  • What individuals should be involved to tailor your training
  • A time schedule
  • Resources necessary to ensure a successful program launch