Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822

Management Solutions Group

Experts in: ISO 9001, AS9100, ISO 14001, IATF 16949, ISO 13485, ISO 17025

Management Systems for Registration and Certification

Project Management

Onsite Workshops

Online and Public Training

Internal Audit Services

Management Representative & Management System Improvement

Contract Quality Management Services

Leadership Development Coaching

Speaking Engagements

Business Improvement, Coaching, and Strategic Planning

Brandon Kerkstra“We are hands-on consultants who work along side our clients to teach them the best ways to approach quality and project management processes – using their everyday work as examples to study."

Brandon Kerkstra - President

Since 1999, Management Solutions Group Inc. has helped hundreds of companies to ready themselves for ISO 9000 and other certifications with programs that can be implemented practically and sustained readily for future audits and improvements. MSG prides itself on its hands-on approach to designing and implementing quality programs that can add value for companies serving the manufacturing, medical device, environmental management, information security, aerospace and telecommunications industries.

Based in Grand Rapids, Michigan, MSG helps small- and medium-sized companies to navigate the narrow straits of implementing and maintaining programs that satisfy the registrars’ requirements for certification and allow companies to meet those requirements with limited resources.

With a combined experience of more than 60 years in quality and project management, MSG President Brandon Kerkstra and his team of seasoned consultants understand clearly the essentials of the registration process because they have conducted audits for some of the world’s largest registrars.

S64 - 10.2 Nonconformity And Corrective Action (contd)

  bullet green arrow 25When nonconformity occurs: (Continued)

astricks 20Implement

astricks 20Review the effectiveness of any CA taken

astricks 20Make changes to EMS

bullet green arrow 25CA’s appropriate to the effects of the NCs encountered

bullet green arrow 25Retain documented information as evidence of:

astricks 20Nature of NC and actions taken

astricks 20Results of any CA



S63 - 10.2 Nonconformity And Corrective Action

  When nonconformity occurs:

bullet green arrow 25React, and as applicable

astricks 20Take action to control and correct

astricks 20Deal with consequences, including mitigating adverse env impacts

bullet green arrow 25Evaluate the need for action to eliminate causes so it does not recur or occur elsewhere by:

astricks 20Reviewing nonconformity

astricks 20Determining the causes

astricks 20Determining if similar NCs exist or could potentially occur



S62 - 10 Improvement

bullet green arrow 25Determine opportunities for improvement (se 9.1, 9.2, & 9.3) and implement to achieve intended outcomes of EMS


S61 - 9.3 Management Review Outputs

  bullet green arrow 25Conclusions on continuing suitability, adequacy & effect.

bullet green arrow 25Decisions related to CI Opportunities

bullet green arrow 25Decisions related to need for changes, including resources

bullet green arrow 25Actions, if needed, when objectives not met

bullet green arrow 25Opportunities to improve integration of EMS

bullet green arrow 25Any implications for the strategic direction of the organization

Retain documented information as evidence of results




Our Aggressive Implementation

"Our project manager's overall ISO knowledge and manufacturing experience allowed us to maintain our aggressive ISO 9001:2000 implementation schedule. I highly recommend the MSG team to any company that wants to improve and/or implement a quality management system."

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We review your requirements, then give you a menu of options to meet your budget and schedule.  MSG helps you determine:
  • Goals and objectives
  • Which certifications or standards are applicable
  • What individuals should be involved to tailor your training
  • A time schedule
  • Resources necessary to ensure a successful program launch