Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822

Management Solutions Group

Experts in: ISO 9001, AS9100, ISO 14001, IATF 16949, ISO 13485, ISO 17025

Management Systems for Registration and Certification

Project Management

Onsite Workshops

Online and Public Training

Internal Audit Services

Management Representative & Management System Improvement

Contract Quality Management Services

Leadership Development Coaching

Speaking Engagements

Business Improvement, Coaching, and Strategic Planning

Brandon Kerkstra“We are hands-on consultants who work along side our clients to teach them the best ways to approach quality and project management processes – using their everyday work as examples to study."

Brandon Kerkstra - President

Since 1999, Management Solutions Group Inc. has helped hundreds of companies to ready themselves for ISO 9000 and other certifications with programs that can be implemented practically and sustained readily for future audits and improvements. MSG prides itself on its hands-on approach to designing and implementing quality programs that can add value for companies serving the manufacturing, medical device, environmental management, information security, aerospace and telecommunications industries.

Based in Grand Rapids, Michigan, MSG helps small- and medium-sized companies to navigate the narrow straits of implementing and maintaining programs that satisfy the registrars’ requirements for certification and allow companies to meet those requirements with limited resources.

With a combined experience of more than 60 years in quality and project management, MSG President Brandon Kerkstra and his team of seasoned consultants understand clearly the essentials of the registration process because they have conducted audits for some of the world’s largest registrars.

S21 - 5.2 Policy


bullet green arrow 25Develop a policy that meets points a – d

bullet green arrow 25Communicating the quality policy

bullet green arrow 25These are consistent with ISO 9001:2008.

bullet green arrow 25Must be available to relevant interested parties

bullet green arrow 25Give organization’s context & Interested Parties some thought when reviewing and updating


S20 - 5.1.2 Customer Focus

  Top management shall demonstrate leadership and commitment by:

bullet green arrow 25Customer and applicable statutory and regulatory requirements

bullet green arrow 25Risks and opportunities determined and addressed

bullet green arrow 25Focus on enhancing customer satisfaction


S19 - 5.1 Leadership & Commitment


bullet green arrow 25Formalizing or taking credit for more frequent management meetings / management review

bullet green arrow 25Matrix of meetings and what is covered in those meetings


S18 - 5.1 Leadership & Commitment

  Shall Demonstrate By:

bullet green arrow 25Communicating importance of effective quality management and conforming to requirements

bullet green arrow 25Ensure the QMS achieves intended results

bullet green arrow 25Engaging, directing and supporting staff to contribute to effectiveness of QMS

bullet green arrow 25Promoting improvement

bullet green arrow 25Supporting other relevant management roles in areas of resp.



Matched Our Systems with TS Requirements

"MSG was very knowledgeable of the TS requirements for certification and tried very hard to match our systems with the TS requirements so we were able to build on our current platform rather than build a new one."

Royal Plastics
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We review your requirements, then give you a menu of options to meet your budget and schedule.  MSG helps you determine:
  • Goals and objectives
  • Which certifications or standards are applicable
  • What individuals should be involved to tailor your training
  • A time schedule
  • Resources necessary to ensure a successful program launch