Management Solutions Group • 2879 Hoag NE • Grand Rapids, MI 49525 •  Phone: (616) 365-9822

Management Solutions Group

Experts in: ISO 9001, AS9100, ISO 14001, IATF 16949, ISO 13485, ISO 17025

Management Systems for Registration and Certification

Project Management

Onsite Workshops

Online and Public Training

Internal Audit Services

Management Representative & Management System Improvement

Contract Quality Management Services

Leadership Development Coaching

Speaking Engagements

Business Improvement, Coaching, and Strategic Planning

Brandon Kerkstra“We are hands-on consultants who work along side our clients to teach them the best ways to approach quality and project management processes – using their everyday work as examples to study."

Brandon Kerkstra - President

Since 1999, Management Solutions Group Inc. has helped hundreds of companies to ready themselves for ISO 9000 and other certifications with programs that can be implemented practically and sustained readily for future audits and improvements. MSG prides itself on its hands-on approach to designing and implementing quality programs that can add value for companies serving the manufacturing, medical device, environmental management, information security, aerospace and telecommunications industries.

Based in Grand Rapids, Michigan, MSG helps small- and medium-sized companies to navigate the narrow straits of implementing and maintaining programs that satisfy the registrars’ requirements for certification and allow companies to meet those requirements with limited resources.

With a combined experience of more than 60 years in quality and project management, MSG President Brandon Kerkstra and his team of seasoned consultants understand clearly the essentials of the registration process because they have conducted audits for some of the world’s largest registrars.

S67 - 8.5.5 Post-delivery Activities

bullet green arrow 25Shall meet requirements for post-delivery activities

bullet green arrow 25Shall consider

splatStatutory/regulatory requirements

splatPotential undesired consequences

splatNature use and intended lifetime

splatCustomer requirements

splatCustomer feedback


S68 - 8.5.6 Control Of Changes

bullet green arrow 25Shall review and control changes to the extent necessary to ensure conformity

bullet green arrow 25Retain documented information describing results of review of changes, person authorizing change, and necessary actions from review

 Starburst NEW  

S69 - 8.6 Release Of Products/Services

bullet green arrow 25Planned arrangements to verify product /service requirements

bullet green arrow 25Shall not release until satisfactory, unless otherwise approved by customer/relevant authority

bullet green arrow 25Shall retain document information on a release including:

splatEvidence of conformity with acceptance criteria

splatTraceability to person authorizing release


S70 - 8.7 Control Of Nonconforming Outputs

bullet green arrow 25Shall ensure that all points that do not conform are identified/controlled to prevent unintended use or delivery

bullet green arrow 25Shall take appropriate action, including after delivery

bullet green arrow 25Shall deal with nonconforming outputs:


splatSegregation, containment, return or suspension

splatInforming the customer

splatObtaining authorization for acceptance under concession

bullet green arrow 25Conformity to requirements shall be verified when corrected



Better Workforce Utilization

"Thanks to the training provided by Management Solutions Group, our company will be able to improve and utilize our workforce to better please our customers"

Continental Structural Plastics
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We review your requirements, then give you a menu of options to meet your budget and schedule.  MSG helps you determine:
  • Goals and objectives
  • Which certifications or standards are applicable
  • What individuals should be involved to tailor your training
  • A time schedule
  • Resources necessary to ensure a successful program launch